Store Policy

  RETURNS 

At Amara Nicole LLC, we take pride in offering high-quality products and exceptional customer service. We understand that sometimes returns or exchanges may be necessary, and we are happy to assist you within the guidelines outlined below.

Reporting Issues

If you receive a defective, damaged, or incorrect item, you must notify us within 48 hours of receiving your order by emailing info@amaranicolebags.com. Please include:

· Your order number

· A clear description of the issue

· Photos of the item, including the packaging (if applicable)

Failure to report defects or concerns within 48 hours may result in ineligibility for return or exchange.

Return Eligibility

We accept returns for store credit or exchanges only. Refunds are not offered.

Timeframe: You have 14 calendar days from the date you receive your order to request a return.

Condition: Items must be unused, unworn, and in their original condition, including all tags, accessories, dust bags, and packaging.

Non-Returnable Items: The following items cannot be returned:

Items marked as Final Sale

· Gift cards

· Personalized or custom-made products

· Items showing signs of wear, use, or damage not caused by Amara Nicole LLC

How to Initiate a Return

To begin the return process, please follow these steps:

· Request a Return Label – Contact us at info@amaranicolebags.com with your order details. Once approved, we will provide return instructions.

· Prepare Your Package – Securely pack the item in its original packaging to prevent damage during transit.

· Ship the Item Back – You are responsible for return shipping costs unless the return is due to an error on our part. Shipping fees are non-refundable.

If we determine that Amara Nicole LLC is at fault (e.g., incorrect or defective item), we will cover the return shipping cost.

Processing Returns & Store Credit

Once we receive your return, we will inspect it and notify you of the approval or rejection of your request.

Approved Returns: You will receive store credit equal to the original purchase price minus the original shipping cost and return shipping fees (unless Amara Nicole LLC is at fault).

Exchanges: If you wish to exchange an item, store credit will be issued, which you can use toward a replacement purchase.

Store credit never expires and can be used for future purchases on our website.

Additional Notes

· We reserve the right to reject returns that do not meet our policy conditions. Rejected returns will be sent back to the customer at their expense.

· If your return package is lost or damaged in transit, Amara Nicole LLC is not responsible. We recommend using a trackable shipping service.

· Store credit cannot be converted into cash refunds under any circumstances.

For any questions regarding our return and exchange policy, feel free to reach out to us at info@amaranicolebags.com.

Shipping Policy

At Amara Nicole LLC, we are committed to ensuring that your luxury handbags and accessories are delivered to you in a timely and secure manner. This Shipping Policy outlines important details about order processing, shipping methods, delivery timeframes, costs, and other essential information. Please review this policy carefully before placing your order.

1. Shipping Availability-We currently ship exclusively to addresses within the United States Only. At this time, we do not offer international shipping. 

Address Accuracy-To ensure successful delivery, customers must provide complete and accurate shipping information at checkout. We are not responsible for delivery failures due to incorrect or incomplete addresses. If an address error is identified after an order has been placed, please contact our support team immediately at info@amaranicolebags.com to request changes. While we will do our best to accommodate corrections, we cannot guarantee changes once an order has been processed.

2. Order Processing-All orders placed on our website are processed within three (3) business days from the purchase date, excluding weekends and holidays.

• Processing Time: The time required to verify order details, conduct quality checks, and prepare for shipment.
• Shipping Time: The transit time after an order has been dispatched from our facility.

During peak shopping seasons (such as Black Friday, Cyber Monday, and holiday periods), processing times may be extended due to increased demand. If delays occur, we will notify you via email.

3. Estimated Delivery Times-Once your order is shipped, delivery times vary depending on your location and the shipping method selected at checkout. Estimated timeframes are as follows:

• Standard  Shipping: 3 to 5 business days (after the order has been shipped).
• Please note that shipping timeframes do not include order processing time.

Potential Delivery DelaysWhile we strive to meet all estimated delivery times, unforeseen delays can occur due to carrier issues, weather conditions, high-volume orders, or holidays. Amara Nicole LLC is not responsible for delays caused by third-party shipping carriers.

4. Shipping Methods & Carriers-We have partnered with USPS (United States Postal Service) and UPS (United Parcel Service) to ensure reliable and efficient shipping.

• Orders are shipped using standard shipping services.
• Expedited or overnight shipping is not currently available.

5. Shipping Costs & Fees-Shipping fees are weight-based and are calculated at checkout. The final cost will depend on the total weight of your package and the shipping destination.

• Customers will be able to view the applicable shipping charges before completing their order.
• Amara Nicole LLC does not offer free shipping at this time.
• Shipping fees are non-refundable unless the return is due to an error on our part.

6. Tracking Your Order-Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This number allows you to monitor your package’s delivery status in real time via the carrier's website. If you do not receive a tracking email within the expected timeframe, please check your spam/junk folder or contact our support team for assistance.

7. Shipping Restrictions & Limitations-To ensure compliance with our shipping policies, please note the following:

• No International Shipping: We currently do not ship outside the United States.
• Signature Requirement: For high-value orders, a signature may be required upon delivery for security purposes.

8. Lost, Stolen, or Undelivered Packages-Amara Nicole LLC is not responsible for lost, stolen, or undelivered packages once they have been handed over to the shipping carrier. If your package is lost or has not arrived within the expected timeframe, please take the following steps:

• Check your tracking number for real-time updates.
• Contact the shipping carrier directly with your tracking information.
• If your package is marked as "delivered" but you did not receive it, check with neighbors or your local post office.
• If the issue remains unresolved, email us at info@amaranicolebags.com with your order details, and we will do our best to assist you.

9. Damaged Shipments-If your order arrives damaged, please take the following steps immediately:

1. Take clear photos of the package and damaged items.
2. Retain all packaging materials for potential carrier inspection.
3. Contact our support team at info@amaranicolebags.com within 48 hours of delivery to report the issue.

We will assess the situation and may issue a replacement or store credit, depending on the circumstances.

10. Returns Due to Failed Delivery-If an order is returned to us due to an incorrect address, unclaimed package, or multiple failed delivery attempts, the following options apply:

• Customers may request reshipment (additional shipping fees may apply)

11. Contact Information-For any shipping-related inquiries, please reach out to us at:

Email:info@amaranicolebags.comWe are happy to assist with any questions or concerns regarding your order.